Terms

By visiting or shopping at this web site, you accept the following terms and conditions.

Please read the bellow carefully

IMPORTANT LEGAL INFORMATION

We only legal trade with countries/companies that are not under any embargo or sanction by the UN and the EU.

We cannot know all of the United States or International restrictions, for our products. Therefore, we do not warrant that you may legally purchase, own or carry specific products offered in our website.

Many states and provinces prohibit carrying concealed weapons and you must be guided by local laws regarding a concealable weapon.

These products include, but are not limited to, chemical sprays, slingshots, air guns, paint ball guns, knives, stun guns, starter pistols, bows, crossbows and other item.

When you place an order with us for products that may have restrictions, you warrant to us that you are a legal adult without legal disabilities and are in compliance with local, state and federal laws.

Customers purchasing law enforcement insignia or uniforms marked with law enforcement terms such as "Police" or "SWAT" or like messages warrant they are legally authorized to wear such mottos.

Submit orders for such products on your department letterheads or provide official identification.

To assure that our operators are providing excellent customer service at all times, your call may be monitored.

DISCLAIMER

We are a private Company that is not affiliated with the Department of Defense in any way.

Statements expressed in this website referencing the independent use of products by agencies of the Department of Defense do not constitute an endorsement, approval or authorization of our products by the Department of Defense or any branch of our National Armed Forces. Occasionally, there may be misprints or errors in our and on-line products description. We reserve the right to correct the misprint or withdraw the offer.

Specifications, colors, legal restrictions, prices and availability are subject to change at any time without notice. It may be necessary to substitute an item with a product of equal or better quality and value that varies slightly from our on line products description.

SHIPPING & HANDLING

Shipping and handling charge are on buyer's account.

As a general rule, processing time plus shipping time equals total delivery time.

Due to the large number of manufacturers we deal with, processing time typically ranges from 12 to 15 business days, depending upon which place we are shipping to. This delivery period is not valid for goods that are requiring import/export and special permissions.

Processing time includes receiving your order, transmitting the information to the appropriate manufacturer, and packing the item for shipping.

After processing is complete and shipping begins, shipping time is the courier transit time from the manufacturer of the item you ordered to your shipping address.

Orders are shipped through registered postal services unless stated otherwise.

PRICES

Prices are subject to change without notice.

All goods will be shipped at prices in effect at time of shipping.

Prices may vary in our retail stores from our web site, due to local expenses and available promotional offers

PAYMENT

Payment against relevant invoices unless you are using the online retail purchase pages

BACK ORDERS

Any item that is out of stock will be back ordered for shipment when product is available, unless stated otherwise.

All items are subject to availability and prior sale.

RETURNS

No unauthorized returns.

Contact us for a return authorization number (RAN).

Returns without RAN written boldly on outside of box will be refused!

MAGAZINES

All magazine sales are final. No refunds will be given on magazines. Defective magazines returned to us with an R.A.N. will be replaced with new merchandise.

DEFECTIVE PRODUCTS

Where items are covered by a manufacturer's warranty, these items must be returned directly to the manufacturer for repair or replacement.

RETURNS FOR CREDIT

Merchandise returned for credit will not be accepted without an R.A.N. Credits / refunds will be issued for items with R.A.N's returned within 7 calendar days from receipt, and must be in original packaging, sell able condition and include the courier or post services receipt.

A restocking fee of 15% may be charged for returned items.

We cannot accept any returns of items after 7 calendar days of receipt.

No refunds will be given for shipping.

Orders cancellations (even prior shipments) are charged with 5% bank expenses on any refund amount.

MAGAZINE LEGALITY

All high capacity magazines are either Pre-Ban or Post Ban and are 100% legal to own, sell, buy or use.

* No magazines over 10 rounds can be shipped to California

* No Magazines over 10 rounds can be shipped to Hawaii

* No magazines over 15 rounds can be shipped to New Jersey

* No magazines over 20 rounds can be shipped to Maryland

* No magazines over specific rounds can be shipped to places with relevant restrictions

KNIFE SHIPMENT POLICY

Knives will only be shipped to customers over 18 years old where there is no Federal, State or Local Laws that prohibit knife purchases.

RIFLES / SHOTGUNS / PISTOLS / FIREARMS

Special permission (import/export licenses) and END USER declaration is required in order firearms to be exported and to be shipped.

Maritime Security and Security Companies can purchase firearms according to their Companies registration and legality to use arms and under relevant import/export permissions.

All import and export licenses/permission must be in the name of the END USER where such Import permissions/licenses must be issued from the Country and the Authorities that goods will be delivered (dully signed/stamped by Police or MOD or Ministry of Foreigner Affairs or legal and authorized Country organization) and relevant export licenses and permissions must be issued on END USER firm by the manufacturer and/or supplier Country local authorities (against the relevant import licenses).

END USER Confirmation document is issued in the name of the END USER from the manufacturer and/or the supplier or seller.

FOREIGN EXPORT

Many of our items are classified as Gun Parts. There are strictly enforced rules that go along with these parts. A Gun Part is “any item necessary to the operation of a weapon".

Many parts fall within this category, such as triggers, magazines, grips and barrels. Bullet heads, ammunition cases, barrels and magazines may not be shipped outside of Greece unless a special license is provided by buyer as well as end user certificate.

A final confirmation of your order regarding your ability to purchase the ordered goods will be provided after your purchase order. 

FORCE MAJEURE

A Party shall not be deemed in default of this Agreement, nor shall it hold the other Party responsible for, any cessation, interruption or delay in the performance of its obligations (excluding payment obligations) due to earthquake, flood, fire, storm, natural disaster, act of God, war, terrorism, armed conflict, labor strike, lockout, boycott or other similar events beyond the reasonable control of the Party, provided that the Party relying upon this provision:

- gives prompt written notice thereof, 
- takes all steps reasonably necessary to mitigate the effects of the force majeure event.

If a force majeure event extends for a period in excess of 45 days in the aggregate, either Party may immediately terminate any agreement/order upon written notice.

NOTICE

(a) Some products (subject to delivery country of goods) are charged with the relevant VAT% as well as import taxes on the delivery country which costs are all the time on buyer/end user account.

(b) Transportation cost it is also calculated (subject to delivery country) and it is provided in our final purchase order confirmation for approval from buyer/end user.

(c) END USER certificates and relevant import/export licenses are required for products such as weapons, ammunition and any special product that need permission according to the rules of the export/import Country.

(d) Delivery time of goods is subject to the delivery place and the nature of the goods.

For further information and clarifications contact us at contact@b2b-markets.com  

The Sales Team

RETURN / EXCHANGE POLICY

 

General Return/Exchange Guidelines

Please contact us at contact@b2b-markets.com prior to sending any returns/exchanges back to us.

All returns/exchanges must include any accessories, documentation, etc., that was originally shipped with the product.

If your return/exchange includes batteries, please contact us for details on proper shipping procedures.

Returns/exchanges may take up to 2 weeks to process, not including shipping times.

You are responsible for return shipping charges that are not related to a defective product or product that was damaged during initial shipping to the customer.

 

Returns

30 Day Return Policy – Unused Products Only

 

Returns are only accepted within 30 days of the date of purchase.

 

To be eligible for a return, your item must be unused and in the same condition that you received it.

 

It must also be in the original packaging.

 

To return your product, please contact us at contact@b2b-markets.com

 

To process your return, we require a receipt or proof of purchase. You will be responsible for shipping costs. If the product is received by us in unused and undamaged condition and in its original packaging, we will refund your purchase.

 

Several types of goods are exempt from being returned, such as gift cards and downloadable software products.

 

These goods are identified on the website and during the ordering process as being non-returnable.

 

Please do not send your purchase back to the manufacturer.

 

Exchanges (Defective/Damaged Products Only)

 

If you believe you have a defective product, please contact us at contact@b2b-markets.com

 

Defective products may only be exchanged within 90 days of purchase. In order to process your exchange, we will need your order number, description of your setup (including photos if available), and any other information about your use of the product that may help us understand the potential defect.

In the event that a product is determined to be defective due to a manufacturer error or defective materials, we will repair or exchange the product as needed. If we determine that repair or replacement of a defective product is not practical, we will provide a refund.

 

Depending on where you live, the time it may take for your repaired/replacement product to reach you may vary.

 

Damaged in Shipment

Be sure to inspect your product once you receive it. Any damage from shipping must be reported to our Company within 7 days of receipt of the product.

If you receive your product and it has been damaged during shipment, please email us at right away. Include a description of the damages, and include pictures if possible.

This information is extremely helpful to us in making sure that our products are packaged and shipped properly. We will arrange for the damaged products to be replaced. 

 

Refunds

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item.

We will also notify you of the approval or rejection of your refund. If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

 

Late or Missing Refunds

If you haven’t received a refund yet, first check your bank account again.

Then contact your credit card company, it may take some time before your refund is officially posted.

Next contact your bank. There is often some processing time before a refund is posted.

If you’ve done all of this and you still have not received your refund yet, please contact us at contact@b2b-markets.com

 

Sale items

Only regular priced items may be refunded. Sale items cannot be refunded.

 

Exchanges

We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at contact@b2b-markets.com

 

Gifts

If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you. The gift certificate may be used toward purchases from our Company.

If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he will find out about your return.

 

Shipping

To return your product, please contact us at contact@b2b-markets.com

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable.

If you receive a refund, any shipping costs paid for by our Company will be deducted from your refund.

If you are shipping an item over €50, you should consider using a trackable shipping service or purchasing shipping insurance.

We don’t guarantee that we will receive your returned item.

 

The sales team